Send WhatsApp payment reminders
Ask for the balance with the right amount ready.
Baqilak opens WhatsApp with a prepared payment reminder for you to review and send. An order showing OMR 18.000 remaining gives you a clear amount to check before following up with the customer.
A worked example
What can a polite reminder say?
Illustrative order, not customer data.
- Order total
- OMR 28.000
- Recorded deposit
- OMR 10.000
- Remaining balance
- OMR 18.000
Putting off the payment reminder?
Following up feels harder when you need to find the amount, write the message and check whether the customer has already paid. Start with an up-to-date order so your reminder has a clear purpose and amount.
How does it work?
In this example, OMR 18.000 remains after the recorded deposit. This example shows wording you can adapt in WhatsApp; it is not a promise of the app's exact message template.
Check the order and recent payments
Confirm that the payment is still outstanding. Record any payment already received before preparing a reminder, so you do not ask for money the customer has paid.
Open the prepared message
Use the order's reminder action to open WhatsApp. Check the recipient, amount and wording before continuing.
Review and send in WhatsApp
Edit the message if needed, then send it yourself. Baqilak does not automatically send reminders, and opening WhatsApp is not confirmation that a message was delivered.
Example reminder
Hi Fatima, a quick reminder that OMR 18.000 remains for your birthday cake order. Please arrange payment before pickup. If you have already sent it, let me know so I can check. Thank you.
Review the amount and wording before sending. Opening WhatsApp does not confirm delivery.
Your questions, answered
Does Baqilak send WhatsApp reminders automatically?
No. It opens WhatsApp with a prepared message. You review it, make any changes and press send yourself.
Does reminder opened mean the customer received it?
No. It means the reminder was opened in WhatsApp. It does not confirm that you sent the message or that the customer received or read it.
What should I do if the customer says they already paid?
Check your payment records first. If the money arrived, record the payment against the correct order. If you cannot confirm it, ask for the information you need to trace the payment before following up again.
Can I change the reminder before sending?
Yes. Review and edit the prepared message in WhatsApp before you send it. Check the recipient and amount as well as the tone.
Start the follow-up from the order.
Keep the amount due with the order, then prepare a reminder when you are ready to contact the customer.
